Shipping & Delivery Policy

Pizzarias Pizza – Pure Veg Italian Soul
At Pizzarias Pizza, we are committed to delivering fresh, hygienic, and delicious pure veg food quickly and safely to your doorstep. This policy explains how our delivery system works.

1. Delivery Coverage Area

We currently deliver within selected areas of:

📍 Ghaziabad, Uttar Pradesh

Delivery availability depends on your PIN code and serviceable radius from our outlet.
You can check service availability at checkout.

2. Order Processing Time

• Orders are prepared immediately after confirmation.

• Typical preparation time: 15–25 minutes

• During peak hours (evenings/weekends), preparation time may increase.

3. Estimated Delivery Time

After order confirmation:

• Standard delivery time: 30–45 minutes

• High rush hours: 45–60 minutes

Delivery time may vary due to:

• Traffic conditions

• Weather

• High order volume

• Local restrictions

We always try to deliver as fast as possible.

4. Delivery Charges

• Delivery charges (if applicable) are displayed clearly at checkout.

• Free delivery may be available on orders above a specified value (as mentioned on website/app).

• Delivery charges are non-refundable unless there is an error from our side.

5. Order Tracking

• Once your order is confirmed, you will receive a confirmation via SMS or call.

• If live tracking is available, it will be provided through our delivery partner system.

6. Delivery Partners

We may use:

• In-house delivery staff

• Third-party delivery partners

All deliveries are handled with safety and hygiene protocols.

7. Incorrect Address / Unreachable Customer

If:

• Incorrect address is provided

• Phone number is unreachable

• Customer is unavailable at delivery location

The order may be canceled without refund as food items are perishable.

8. Delayed Delivery

While we aim for timely delivery:

• Delays caused by external factors (traffic, weather, peak demand) do not qualify for refunds.

• However, we always aim to resolve genuine service issues fairly.

9. Order Pickup (If Available)

Customers may choose Self Pickup from our outlet.

Pickup orders must be collected within reasonable time after notification.

10. Contact for Delivery Support

If you face any delivery-related issue, contact us immediately:

Pizzarias Pizza
📍 EWS Flats, Block A, Ground Floor
Flat No. 15, Sushant Aquapolis, Ansal API
Dundahera, Ghaziabad – 201009

📞 +91 7982230267
📧 info@pizzariaspizza.com